shipping, returns & privacy
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MAYDE ships all around the world! However if you’re visiting us from NZ, please head over to www.mayde.co.nz. You’ll save money and it will arrive a lot quicker! However for everyone else, please continue ordering through our Australian website.
How much does shipping cost?
All domestic orders are chaged a flat fee of $10, or $20 if you select Express Post. For international orders, please see the below table for our rates! For 1-2 towels, it would cost you a flat rate of $20.Â
|
Rate name |
Product Weight |
Shipping Price |
|
International Shipping Heavy Weight |
5.01kg–20kg |
$45.00 |
|
International Shipping Mid Weight |
1.51kg–5kg |
$35.00 |
|
International Shipping Small |
0kg–1.5kg |
$20.00 |
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When will my order be shipped?
We ship all orders Monday through Friday – all orders received in before midday are shipped same day. Any orders that arrive after midday are shipped next day (unless we’re super efficient and manage to squeeze it in on the same day – lucky you!).
When will I receive my order?
It all depends on where we’re shipping to – for domestic east coast orders, please allow 2-5 days for delivery. For WA/NT/SA, please allow 6-10 days. For international shipments, general shipping is 3-10 days. Regardless of where you are, you will receive an email from us with your tracking information – you can then track your parcel 24/7
What if I change my mind after I place my order?
That’s cool, we change our minds on the daily! Simply email us as soon as possible at hello@mayde.com.au explaining what you would like to change, as well as your order number – if your order hasn’t been shipped yet, then we’ll do everything we can to assist in your request.
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Products that have been used
To complete your return, we require a receipt or proof of purchase, or your order number. Please email us at hello@mayde.com.au with details of your return before sending your order back.
RefundsÂ
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsÂ
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mayde.com.au.
Sale itemsÂ
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless deemed faulty. We are able to issue you with store credit if you have changed your mind on a sale item.
Exchanges
MAYDEÂ Australia Pty Ltd
Att: Returns (your order number)
14 Hawker St.
Shipping Refunds
All postage costs associated with exchanges are not refunded by MAYDE unless the product is deemed faulty.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Â
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please Note
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post / International shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the AusPost / International shipping representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.
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What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email AddressÂ
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We may communicate with you from time to time about special offers that could be of interest to you. You have the option to opt out at any time.
Cookies and Browser InformationÂ
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
By consenting to Mayde’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at hello@maydestore.com.au for more information.
