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Shipping & Returns

RETURNS, REFUNDS AND EXCHANGES POLICY
 
Returns
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Products that have been used

To complete your return, we require a receipt or proof of purchase, or your order number.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mayde.com.au.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mayde.com.au and send your item to: 110 W Escalones San Clemente California US 92672.
 
Returns address
Once we have accepted our return, please ship item/s to:
MAYDE 
c/- The Forte Mare
Att: Returns (your order number)
110 W Escalones 
San Clemente 
California US 92672


Shipping Refunds
All postage costs associated with exchanges are not refunded by MAYDE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please Note
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of USPS / International shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the USPS / International shipping representative upon delivery.

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.

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PRIVACY POLICY
 
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information


How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.


Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.